At Richmond Taxi, we've done our best to create a website that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 604‑272‑1111.
We should be there in 5 to 10 minutes.
Peak periods are often from 7:30 AM – 9:30 AM and 2:00 PM – 5:00 PM, and the number of taxi requests goes up during this time.
Of course. The driver is there to serve you, the customer, and to make your ride comfortable. Your requests regarding radio stations, heat, air conditioning, windows, seat adjustments or route to your destination will be followed.
Richmond Taxi Co. policy as well as BC law does not permit drivers to use cell phones. Therefore, we restrict all drivers from using the phone while driving.
Please call our dispatcher at 604‑272‑1111. Noting the cab number, time of day and/or pick-up destination will be helpful in seeking out your item.
Richmond Taxi accepts all major credit cards and of course cash, and debit is also available in every vehicle. It is up to the customer to determine which method is most convenient for them.
Each of our drivers must have the Taxi-Host Level I and II or Taxi-Host Pro program as mandated by the Passenger Transportation Board and Canadian Vehicle Safety Enforcement (CVSE). The program teaches drivers not only the fundamentals of finesse behind driving a cab, but also about how to properly tend to elderly and disabled passengers. All drivers are also required to pass a criminal record check through our local police in order to receive the required city-issued Chauffeurs Permit. Finally, all operators are taught and tested on the geography of the Lower Mainland and its neighbourhoods, and the fastest routes to get to all destinations.
There’s no need to wait until the last minute to call a taxi. You can book your ride ahead of time, and we'll be there to pick you up on schedule. We can book cab rides in advance for anytime except New Year's Eve, during severe weather conditions, or unforeseen circumstances like public transit break-downs.
Please note that pre-booking does not guarantee a taxi. It simply allows you to place your request at a more convenient time. Your taxi will likely be on time during non-peak hours, but during peak hours, the waits can range from 5 – 30 minutes depending on conditions.
Initial Flag: $3.20
Waiting Time: $32.86 /hr
All cabs have at least 4 seatbelts and are able to carry 4 passengers in addition to the driver. Our wheelchair-accessible vans carry one wheelchair and up to 4 additional passengers. Other vans carry up to 6 passengers.
Yes, we offer both jump start and courier service. We can offer jump starts and deliver packages and other items just as easily as we deliver people. Save yourself time by calling us to pick up and deliver your parcel, liquor, food, or other items for a minimum rate of $15 or what is on the meter, whichever is greater.