FAQ

At Richmond Taxi, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 604-272-1111 or .

]Q. After calling dispatch, how long will it take for a cab to pick me up?
A. We should be there in between 5 To 10 Minutes.

Q. How much is it going to cost me to take a cab?
A. Meter Start Rate (Flag Rate) is $3.20. Then per Kilometer is $1.85. Wait Time is on $33.05 / Hour basis. Approximately on average basis you can say for 13 kms it is going to be approximately in between $25.00 To $27.00. This is just approximation. To check official government regulated price list please Click Here.

Q. Can I ask my driver to switch radio stations or open the window?
A. Of course Yes. The driver is there to serve you, the customer, making your requests regarding radio stations, heat, air conditioning, windows, seat adjustments or route to your destination a directive that must be followed.

Q. Are drivers able to speak on the phone while driving?
A. The company policy of Richmond Taxi restricts it’s all drivers should to use the phone while driving.

Q. I have lost something in one of your cabs. How can I check if it has been recovered?
A. Please call our corporate offices at 604-272-1111. Noting the cab number, time of day and/or pick-up destination will be helpful in seeking out your item.

Q. What are the qualifications of your drivers?
A. Each of our drivers have taken the Taxi-Host Level I and II program from the Justice Institute of B.C. The program teaches drivers not only the fundamentals of finesse behind driving a cab, but also about how to properly tend to the elderly and the disabled. All drivers are also required to pass a Richmond Police background check in order to receive the required city-issued Chauffeurs Permit. Finally, all operators are taught and tested on the geography of Lower mainland and neighborhoods, and the fastest routes to get to all destinations.

Q. Is using a credit card acceptable for all types of rides and situations?
A. There are no restrictions when it comes to payment. Richmond Taxi accepts all major credit cards and of course cash, and it is up to the customer to determine which method is most convenient for them.

Q. How many people can taxis carry?
A. Cars have four seat belts, and thus cars are able to carry four passengers. Our special 7 Seat Belt vans can carry 6 Passengers. Our W/C vans can carry a Wheel Chair passenger & 4 passengers at the same time.